Openings

About Milaap:

Milaap is India’s largest crowdfunding platform for personal and social causes, especially healthcare and related needs. Constantly endeavouring to make it easier for people to raise money online for the causes that matter to them, the platform enables lay-people to raise funds for personal causes and emergencies, especially for tertiary healthcare like Cancer care, organ transplants, and accidents, for education and for community-related causes they care about.

Milaap community of funders come from over 130 countries across the world and have contributed over INR 440 Cr from 150,000+ projects across India. Over the last eight years, Milaap has become a preferred platform for people to raise and contribute towards causes they care about in India.

Responsibilities :

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers and other developers

Required Skills :

• 2-4 years of overall software development experience
• 1+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have:

• Worked in a web startup before and been part of the core development during a high growth phase
• Practical experience with building scalable, high availability and high-performance systems
• Hands-on background with agile development practices including test driven development and scrums
• Contributed to open source projects on Github
• Familiarity with a variety of programming languages and development tools

Interested candidates can send in their resume and cover letter to secareers@milaap.org with the subject line 'Ruby on Rails Developer'

Responsibilities :

• Part of the core team responsible for powering the various apps and moving parts of the product
• Design, build and own key technology decisions and implementations
• Wear multiple hats - that of an architect, developer or product owner
• Collaborate with other team members to find optimal solutions and engineering workarounds based on resource/time constraints
• Communicate development status and features to the rest of the team members
• Manage interactions with designers, testers and other developers

Required Skills : 

•  4 - 6 years of overall software development experience
• 2+ years of development experience with Ruby on Rails
• Experience with support of high-availability, high-performance, customer-facing web applications
• Expert in configuring and deploying multiple rails applications quickly
• Experience with collaborative code development in small agile teams and managing releases (Git, Continuous Integration, Capistrano)
• Experience building internal and external APIs and RESTful web services
• Strong foundation in Database ( SQL / Postgres )
• Experience deploying and managing applications on cloud-based infrastructure (Heroku/AWS)
• Outstanding understanding of software design and architecture

It will be good if you also have :

• Worked in a web startup before and been part of the core development during high growth phase
• Practical experience with building scalable, high availability and high performance systems
• Hands-on background with agile development practices including test driven development and scrums
• Contributed to open source projects on Github
• Familiarity with a variety of programming languages and development tools

Interested candidates can send in their resume and cover letter to secareers@milaap.org with the subject line 'Senior Ruby on Rails Developer'

Job Description:

Milaap is India’s largest crowdfunding platform for personal, medical and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood and the larger community.
Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 600 Crores for 100,000 unique campaigns and projects across India. Over the last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.
We’re changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity. We’ve flipped the context of giving from donating to an organization to directly helping an individual, a friend/colleague/family member or even a stranger when they need the most.
Whether it’s a medical emergency, sports athlete, or an animal shelter, we use technology to enable people to share their authentic stories and receive support.

The Role: Business Operation Analyst

Milaap is seeking highly motivated individuals with 0-2 years of experience looking to join our User Engagement team. Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. We believe in having conversations as real people and not 'support tickets'. Each conversation is unique and the way we handle and respond to the concerns of our users has a direct impact on our business and the user we serve. This is an incredibly fast-paced job where you are required to move quickly and think on your feet.

Responsibilities

• You will provide assistance to users on mail, WhatsApp, phone, social media and live chat support channels
• Providing valuable insights and work with stakeholders such as product and technical teams on customer behavior and customer feedback
• Gain a strong understanding of the product and business and work towards improving customer experience
• Be a single point of contact for all customer related queries and information Help in refining and enhancing the process and product for better user and customer experience
• Perform verification tasks for campaigns running on the platform and evaluate/investigate the cause in order to certify trust
• Work towards ultimate customer happiness by identifying and problem solving issues and processes

Requirements

• 0-2 years full-time work experience, preferably in customer facing roles, operations, or any customer oriented role
• Excellent written and verbal communication skills in English and Telugu and/or Kannada.
• Ability to read and write in Hindi is an advantage
• Ability to interact with different stakeholders to get the job done
• Someone who can pay close attention to detail - You must have an eye for minute details and precision
• Ready to work in shifts (rotating day/night shifts, rotating weekend offs -- total working hours will be 40 hours a week, 5 days,8 working hours each day) Applicant must preferably be a graduate or post graduate
• Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively
• 
  

Who are you

• Empathetic: You genuinely care about people and want to help them. You are obsessed with customer experience, and instantly build a rapport with the customers by listening to them with attentiveness, probing if required, acknowledging the issue, and displaying a genuine willingness to help. You remember people and your earlier conversations with them.
• Problem solver: Not all customer queries and issues are straightforward. You are someone who is passionate about putting the customer first and finding right solutions no matter how challenging the situation.
• Attention to detail: You are someone who has a keen eye for details and achieves thoroughness and accuracy when handling customer queries or providing information.
• Great communicator: You have a way with words and enjoy expressing your thoughts precisely and clearly in your emails, on social media and phone conversations that reflect our values - humble, approachable and sincere. People enjoy what you write and love reading an email from you.
• Keen observer: You look and listen for subtle clues about the customer's current mood, patience level, personality, etc., and you’ll go far in keeping your customer interactions positive. You are the face of the company who is passionate and thrives to make a positive impact.
• Grammar enthusiast: You know the difference between "Your" and "You're". Hustler: You love to thrive in a fast-paced, high-pressure environment with a willingness to learn. You are a go-getter who understands that your customers are people too, and knowing that going the extra mile will come back to you ten- fold and help in your growth.
• Process compliant: You look at know how to balance freedom of expression and process compliance and love analyzing ways to scale support
• Comfortable with ambiguity: You understand that all answers are not readily available and you'll be a part of finding answers
• Driven by career growth: You'll join the fastest growing team at Milaap and are driven by building a career in customer relationship management.

If interested please send your resume to "boacareers@milaap.org" with the Subject line "Business Operations Associate" also please give us your Previous/ Current CTC details in the same mail trail.

Milaap is looking for a QA Engineer to join our talented team of developers and ensure that good quality product is rolled out after enough testing.

Responsibilities:

* Ownership of testing the whole web application and it's components
* Create and evolve automation testing framework
* Collaborate with other team members and contribute to design discussions
* Communicate testing status to the rest of the team members
* Identify weak areas of the product and help improve the same

Desired Skills and Experience

* 1-3 years of overall software testing experience
* Significant experience testing cross-browser web applications
* Experience in automation testing using any of: capybara, watir, selenium, sahi
* Experience in capybara will be a big plus, though not necessary
* Should have worked in small teams following agile methodologies

It will be good if you also have:

* Worked in a web startup before and been part of the team during the high growth phase.
* Practical experience with testing for scalability, high availability and high performance
* Hands-on background with agile development practices including test-driven development and scrum.
* Familiarity with programming languages like Java, Ruby, Python

Here's your shot at changing the world. Be part of something revolutionary! Interested?
Does this interest you? Write to us at qacareers@milaap.org with the subject line  “QA Engineer” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any work by you that have been published

Milaap is India’s largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood, and the larger community.

The Role:  

Digital Marketing Analyst
Milaap is seeking highly motivated individuals with 2-4 years of experience looking to join our Digital Marketing team. The digital marketing associate is responsible for overseeing the effective operation of Milaap online marketing campaigns and assisting with digital projects; digital marketing management, search engine optimization, Internet marketing, and other promotional activities.

Responsibilities:

• Closely monitor Milaap  online campaigns and optimize as and when required.
• Work in association with the Digital Marketing Manager and other team members towards developing and improving Milaap’s digital marketing activities.
• Build and implement viable digital marketing strategies for Milaap
• Understand the concept of search engine optimization and recommend suggestions to improve SERP (Search Engine Result Page) position(s).
• Reporting on key metrics, analyzing and interpreting trends and providing actionable insights based on available analytics data
• Development, execution, and optimization of paid digital efforts, including display advertising, SEM and SEO

Basic Qualifications:

• 2-4 years of digital marketing experience
• Bachelor's degree
• Experience working with webmaster/analytical software (e.g. Google Analytics, Google Webmasters, Google Tag Manager, Adobe SiteCatalyst, Moz Analytics, Core metrics, etc.)

Desired Skills and Experience:

• Attention to detail – Ability to spot the smallest of things that matter and never miss out on the slightest of detail.
• Experience in an Advertising agency is a plus.
• Strong organizational and interpersonal skills.

Does this interest you? Write to us at dmcareers@milaap.org with the subject line  “Digital Marketing Analyst” along with the following:

• LinkedIn Profile/CV
• Your past work or link to any articles written by you that have been published

About Milaap

Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood, and the larger community. Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 900 Crores. Over the last 11 years, Milaap has become the preferred platform for people to raise and contribute towards the causes they care about in India.

About the Role:

We are looking for someone talented and driven with 1-2 years of experience to create ground-breaking and high-impact work. Someone who believes that social media marketing will always be the biggest marketing channel.
The candidate must possess up-to-date knowledge to interpret our content needs, design solutions with high visual impact, and create textual content. These could be related to the design and visual aspects of social media creatives for fundraisers. In building Milaap's brand identity, this is a highly creative, yet structured role that will require the candidate to understand Milaap's audience. The candidate will work with Marketing and Business Development teams to create the right sort of design and content to elevate Milaap’s online presence.

Responsibilities

• Creating content for social media (Instagram, Facebook, YouTube, LinkedIn, Twitter)
• Understand Milaap's content strategy
• Must have a working knowledge of social media domain and the capability to transform images into personifying these accounts including Facebook, Twitter, Instagram, and LinkedIn
• Understand elements of a social media post -- shareable, engaging, and emotionally resonant video for social media platforms
• Scheduling for all social platform
• Updating OG content on web pages including image upload
• Maintain an organized inventory of graphics for future use as needed
• 
  

Required Skills

• Fluent language and communication skills; ability to communicate effectively with the marketing team to understand the requirement
• Ability to create content for an online audience
• 1-2 years of relevant experience
• Possession of creative flair, versatility, conceptual/visual ability, and originality
• An understanding of Social Media engagement and analytics
• High attention to detail
• Think creatively and develop new design concepts and strategies
• Adhering to deadlines
• Comfortable using Canva/Photoshop
  
  

Please send your resume to social@milaap.org with the subject "Social Media Specialist" to apply.  

Milaap is India's largest crowdfunding platform for medical emergencies and personal causes. We make it easy for people to ask for help, and so, how we make our users feel cared for, mostly in times of an emergency, is at the heart of what we do and why we do it. We believe that the future of giving lies with people helping each other directly, and we are committed to creating the giving layer of the internet.

An important part of sharing these stories is writing and publishing these stories on digital platforms so that donors can be reached. We are looking for someone talented and driven with 1-2 years of experience to create ground-breaking and high-impact work. We need someone to take charge of digital design for social media and other digital outreach platforms to portray Milaap as an identifiable entity with its distinct brand identity. Someone, who believes that design is a strong guiding force in telling stories of human interest to the world, and puts digital consumers at the core of the design.

The candidate must possess up-to-date knowledge to interpret our content needs and design solutions with high visual impact. These will be related to the design and visual aspects of social media creatives for fundraisers. In building Milaap's brand identity, this is a highly creative, yet structured role that will require the candidate to understand Milaap's audience. The candidate will work with Marketing and Business Development teams to create the right sort of design and content to elevate Milaap’s online presence.

You will 

• Understand Milaap's content strategy and collaborate with the digital marketing and brand teams to ideate and create identifiable designs for Milaap’s social media and other digital marketing collaterals
• Design creatives that engage and inspire.
• Have working knowledge of the social media domain and the capability to transform images into personifying these accounts including Facebook, Twitter, Instagram, YouTube and LinkedIn
• Co-ordinate with the product, tech and brand teams to conceptualize a distinct brand identity for Milaap in the digital space.
• Design impactful HTML newsletters with the content team that assists campaign organizers in achieving their fundraising goals.

You have 

• Fluent language and communication skills; ability to communicate effectively with the marketing team to understand requirements
• 1-3 years of experience, and have necessarily worked in a digital agency or in-house with a brand handling social media design for at least a year. A portfolio is mandatory  (submit with the application, or have a link on      your LinkedIn profile/resume)
• Basic knowledge of HTML is required
• Experience designing across media (digital/social first with print/newsletter experience)
• Attention to detail - down to the last pixel - and rigor in work. Long work hours, though not a norm, may be called  for at times of need
• Self-motivated and the ability to work independently while maintaining high attention to detail
• Think creatively and develop new design concepts, graphics and layouts
• Execute projects with excellence adhering to deadlines
• Proficient with software such as Adobe Photoshop, Premiere Pro, After Effects
• Good to have (including, but not all): Illustrator, Audacity, Adobe Audition/Soundbooth, Coreldraw and other allied graphic design software suites

We believe in

• Businesses which can be a driving force for social good
• Ambition, and discipline to strive relentlessly towards that ambition
• Being empathetic to the needs of people who we meet in our daily lives, and willing to go the extra mile for them
• Building things that will outlast us as individuals
• The view that everyone seeks Ikigai, and that Milaap can pave the path for one to achieve it

If interested, please apply to careers@milaap.org with the subject line- “Application- Social Media Designer ”.

Milaap is India’s (and arguably Asia’s) largest crowdfunding platform for personal and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood, and the larger community. Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 1,200 Crores. Over the last 11 years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

About the Role

Milaap is looking for a Manager - Celebrity Partnerships to work closely with our Branding team. Check out the Job Description and Requirements section for more details.


Job Description

• Identify, onboard, and liaison with prominent celebrities and influencers (Movie, Sports, Entertainment, etc.)
• Device and execute end-to-end influencer marketing, cost negotiation strategy for the brand
• Monitor key performance metrics and produce reports on ROI for celebrity partnerships
• Oversee content development for collaborative projects
• Write the brand relationship and sponsorship proposals
• Develop and sustain a business model to optimize results from the celebrity partnership on a long-term basis
  
  

Requirements

• Strong communication skills (English & Hindi mandatory)
• Minimum 2-5 years of experience in celebrity management with a good network
• Candidates with prior experience in Celebrity Management Agencies or Event Management will be preferred
• Should have worked with a mixed set of influencers - Category A+, A, B
• Understand the nuances of working on different SM platforms - Facebook, Youtube, Instagram, Twitter, etc.  
• Skilled in budgeting, cost negotiation, and account management
• Project management skills (experience in managing celebrities/performers for events is a plus) 

CTC: 540,000 - 800,000

Why work with Milaap?

• Opportunity to apply your skills and passion to actually change people’s lives in a BIG way. Our platform has impacted over 531754 lives across India.
• An experience to work in a diverse and young team. Median age - 28 years, 50% women, people from 18 states across India. If Interested, please send your profile to careers@milaap.org Here's your shot at changing the world. Be part of something revolutionary!
• You'll be highly valued (literally and otherwise)

Interested candidates can send in their resume and cover letter to careers@milaap.org with the subject line "Manager - Celebrity Partnerships". 

Who are We

Milaap is India’s largest crowdfunding platform for personal, medical, and social causes. Our mission is to make it easier for people to raise money online for the needs and causes that matter to them, their loved ones, their neighborhood, and the larger community.

Our community of donors and fundraisers come from 130+ countries across the world and have raised over INR 1400 Crores for more than 470,000 unique campaigns and projects across India. Over the last seven years, Milaap has become the preferred platform for people to raise and contribute towards causes they care about in India.

We are changing the way people think about giving. Not that long ago, giving was just restricted to a large NGO or charity. We’ve flipped the context of giving from donating to an organization to directly helping an individual, a friend/colleague/family member or even a stranger when they need it the most.
Whether it is a medical emergency, sports athlete, or animal shelter, we use technology to enable people to share their authentic stories and receive support.


The Role: Marketing Associate

Milaap is seeking highly motivated individuals looking to join our Marketing Trainee Program. It is a 6-month program where the selected candidates will get a chance to work at the grassroots level of the crowdfunding domain. They will work directly with Campaign Organizers and hospital partners and learn from our best in industry Business Development team.

 The role requires the candidate to be empathetic, proactive, and having the will to get things done. After the 6-months program, the candidates with the best performance will be offered a PPO to be a permanent part of our team.

 Public interaction is at the core of what we do at Milaap supporting more than 800,000+ users and millions of visitors across 130+ countries. The role requires the candidate to maintain and manage partnerships with hospitals and doctors for strengthening the pipeline of medical cases for fundraisers, keeping in mind Milaap’s ethics and values.


Responsibilities

• Regular visits to hospitals and other medical institutions, meeting the representatives, doctors, and social workers at the designated cities.
  • Coordinate with the hospitals for setting up crowdfunding campaigns for patients from financially weaker sections, explaining the medical fundraising product and the requisites for setting up fundraisers.
  • Gain a strong understanding of the product and business and work towards improving customer experience.
  • Be a single point of contact for all campaign-related queries and information. Help in understanding and guiding the process and product for better user and customer experience.
  • Meet the designated sales target for funds raised as well as campaign leads sourced monthly.
  • Working with the promo team to help in shoots and other production requirements to set up at the location.
  • Help in closing communication gaps with patient families, hospitals, and Milaap.

Requirements

• Anyone with the Minimum age to apply is 18 years & above.
• A smartphone and a mode of transport(bike) are a must.
• 6 months probation.
• Undergraduate students or freshers may also apply.
• Good written & oral communication skills in Local Language and intermediate expertise of English
• Responsible, Capable & has the ability to work independently.
• Basic Knowledge of Microsoft tools (excel, word, PowerPoint, etc.)
• Clear Understanding of what we do at Milaap.
• Candidates must be from one of the below cities

1. Trichy 2. Tirupati 3. Belgaum 4. Erode 5. Trivandrum 6. Coimbatore 7. Palakkad 8. Vizag, 9. Vijayawada 10. Mysore

Who are you?

• Ability to thrive in an emerging crowdfunding environment.
• Strong written and verbal communication skills.
• Empathy to understand the needs of the donors/patients.
• Highly motivated self-starter with an eagerness to learn and grow.
• Open to working flexible hours on occasion to handle requests from users.
• Knowing the local regional language is a must.
• Prior experience in the social sector is a huge plus but not mandatory.

What Are the Perquisites & Benefits?

• Fixed stipend (INR 10,000 p.m) and performance-based incentives per month
• Opportunity to be part of a diverse working environment.
• Fun, casual, relaxed, and flexible work environment

If interested, please send your resume to "girish@milaap.org" with the Subject line "Milaap - Marketing Associate".